Wireless Subscriber Policy Information

Thank you for choosing Telerama Public Access Internet as your Wireless Internet Service Provider.

Billing:

All service is paid for in advance. Payment is due by your billing date so that your service will continue without any interruptions.

Monthly service is automatically renewed, and you are automatically charged for the monthly fee. These charges should appear on your credit card statement approximately 30 days after your initial signup, and approximately every 30 days thereafter. You will not receive payment reminders via US mail or electronic mail. Your credit card or bank account will be charged automatically when your payment is due.

The wireless 24-hour option is not automatically rebilled. When you attempt access after the initial 24 hour period expires, you will be prompted to renew for another 24 hour period. You have the option to move into a monthly plan at any time.

Late Payments:

If payment does not arrive on or prior to your billing date, your account will be temporarily suspended until payment is received unless prior arrangements have been made with our billing department.

Cancellation of Your Account:

To cancel your account for any reason, you must notify Telerama. A letter, e-mail, or fax message containing your login ID, your real name, a telephone number, e-mail address or postal address where you can be reached, must be sent to Telerama in order for us to properly account for your cancellation. Suspended accounts will be canceled automatically after 30 days of nonpayment. Telerama will not be responsible in any way for files or e-mail left on our servers after an account is canceled.

NO SPAM OR NETWORK ABUSE OF ANY KIND :

Sending unsolicited commercial e-mail (also known as UCEs or spam) through Telerama's e-mail servers or through any other e-mail servers (relaying) is strictly prohibited. The mass posting of messages to newsgroups or inappropriate (off-topic) posting of messages to newgroups on Telerama's nntp-news server or any other nntp-news server is also prohibited. No other forms of network abuse or illegal activity will be tolerated. This may encompass, but is not limited to, illegal possession of copyrighted materials, exploitation of security holes or software "bugs", denial of service attacks, port scanning, or any form of compromising any account(s) that the user does not have specific permission to access. The sending of e-mail messages may be limited to a reasonable amount per day (less than 250 messages per basic account user per day).

Network abuse and/or "spamming" will result in immediate suspension and deletion of the account from which the abuse originated. No refunds for unused service will be granted in such cases, and the individual resposible for the offense may be charged up to $500.00 for administrative handling of the repercussions of the abuse incident.

There are no exceptions to this network abuse/spam policy.

Dial-up Capacity:

Telerama makes its best effort to ensure against busy signals, but from time to time, unexpected high usage may get ahead of our efforts to add new lines and digital modems. Any such occurrence is intended to be rare, and as soon as we have indication that any busy signals are occurring, we will take steps to increase our capacity to alleviate the situation. However, the delay between ordering additional telephone lines from the telephone company and having working telephone lines delivered and operational is usually measured in weeks. This may lead to delays in eliminating busy signals from our modem access lines.

Unlimited Browsing and E-mail Access:

Your Telerama account includes unlimited browsing and e-mail access. It is not a dedicated connection. That means that you may maintain a connection from your personal computer to Telerama's network as long as they you browsing the web, sending or receiving e-mail, or otherwise actively and personally utilizing our online services. Telerama prohibits customers from making multiple simultaneous connections with the same login ID, running 24-hour servers or office networks, or using any client side software to maintain a full-time unattended connection to network except by express permission and with a dedicated connection configured by Telerama.

If Telerama finds that you are violating this policy, you will be asked to upgrade your service to a dedicated service level that is appropriate to your application. If you opt not to upgrade your service and do not comply with this policy, your account will be terminated.

Local Access Numbers:

It is the subscriber's responsibility to verify with the telephone company that the access number that he or she has chosen will be a local, toll free call. We have done our best to try to compile accurate information regarding the exchanges that should be local calls to our access numbers. Only the telephone company can verify whether or not a call is going to be a toll call. Telerama will NOT be held responsible for any toll charges from any telephone company that are as a result of dialing into any of our access numbers.

Upgrades and Service Changes:

Services provided by Telerama are expected to change from time to time as technology changes and systems are upgraded. Telerama reserves the right to change any service offered or the features of any service offered or its network without notice, including changes to access and use procedures, any system hardware or software, or any programs or services on our Unix shell servers. No discounts or account credits will be applied to any accounts following any change to our system, services, or network.

Disclaimer:

Telerama makes no warranties of any kind, either expressed or implied, for the service it is providing. Telerama will not be responsible for damages suffered through the loss of data resulting from delays, misdeliveries, nondeliveries or service interruptions caused either by Telerama or our subscriber's errors or inefficiencies. Telerama does not control or otherwise bear responsibility for decisions made by the InterNIC (Network Solutions), or control, review, or edit the content of the information passing through Telerama's Network.

Security: Be aware of the security of your data. In particular, any data transmitted over the wireless network can be received by any station that is within a short distance (up to 500') of yours. If you are going to transmit any sensitive data, make sure it is encrypted. Normal web security protocols, such as SSL, are generally adequate to perform this task. Be aware that laptop-based email clients that use POP or IMAP generally are NOT secure. All email you retrieve via these protocols may be captured unencrypted by any individual listening to your signal. Telerama supports versions of these protocols that are secure, as well as a secure web page from which you can access your email. Contact Telerama if you wish to take advantage of these services.

Telerama Rule Book :

1. Telerama's Internet services are intended to be used for the purposes of education, research, recreation or economic development.

2. A basic Telerama wireless account is intended to be used for non-commercial purposes and by one person only.

3. Keep your password a secret. Telerama employees may ask for your password under special circumstances, but never give your password to anyone else.

4. If you come across a 'bug' or fault in our system, you are required to report it to Telerama immediately. If you exploit an error in our network configuration or accounting system either to gain unauthorized access to our system or to receive free or discounted services, you are committing a crime. Your account will be closed immediately and legal action might be taken against you.

5. Telerama operates under the laws of the City of Pittsburgh, the Commonwealth of Pennsylvania, and the United States of America. Any actions made with the use of our services that violate those laws will result in the immediate cancellation of your Telerama account.

6. Above all else, please be polite and respectful to all Telerama customers, Telerama employees, and to fellow Internet travelers in general. Telerama reserves the right to cancel your account if we feel that you are acting in an abusive or reckless manner towards others while you are connected to the Internet through our service.

By Using Telerama's services, you acknowledge your acceptance of these Terms and Conditions.