Telerama Public Access Internet Terms of Service.

Billing:

Telerama's billing cycle covers 30 days of service. All service is paid for in advance. Payment reminders will be sent 18 days prior to your billing date. Payment is due by your billing date so that your service will continue without any interruptions.

An auto-debit payment program is available for your convenience. If you opt to have your credit card or bank account auto-debited, you will not receive payment reminders in the US Mail or via electronic mail. Your credit card or bank account will be charged automatically when your payment is due.

Late Payments:

If payment does not arrive on or prior to your billing date, your account will be temporarily suspended until payment is received unless prior arrangements have been made with our billing department. Suspended accounts will be canceled automatically after 30 days of nonpayment. This includes accounts such as ADSL Packages and Server Colocation packages, which may require a set-up fee to return services.

Cancelation of Your Account:

To cancel your account for any reason, you must notify Telerama. A letter, e-mail, or fax message containing your login ID, your real name, a telephone number, e-mail address or postal address where you can be reached, must be sent to Telerama in order for us to properly account for your cancellation. Suspended accounts will be canceled automatically after 30 days of nonpayment. Telerama will not be responsible in any way for files or e-mail left on our servers after an account is canceled.

Bandwidth Utilization and ADSL:

Telerama can not guarantee upload/download speeds advertised, as the primary factors influencing upload/download speed on ADSL are out of our control. Telerama will do its best to ensure that ADSL subscribers are receiving the fastest speeds that are available for their line.

As ADSL customers utilize a shared uplink, it is important that all customers only utilize the bandwidth that is sold to them. ADSL customers who attempt to utilize more bandwidth than they are subscribed to WILL be throttled, as this bandwith "theft" results in poorer performance for all ADSL customers. ADSL customers who attempt to circumvent any throttling mechanism and continue to degrade Telerama's shared ADSL network after being warned will have their accounts terminated, with no refunds for unused time in such cases.

Telerama can not guarantee the viablility or stability of ADSL connections, again, because the primary factors influencing and ADSL connection are not within our immediate control. Telerama will work with its ADSL customers and Verizon to determine the cause and possible solutions to any ADSL problems.

Sharing Your Connection:

A single ADSL line may service a single location, such as a residence, apartment, office, or place of business. You may not share the service from a single ADSL line among multiple premises. If you're caught doing so, your service will be terminated.

NO SPAM OR NETWORK ABUSE OF ANY KIND:

The sending of unsolicited commercial e-mail (also known as UCEs or spam) through Telerama's e-mail servers or through any other e-mail servers (relaying) is strictly prohibited. The mass posting of messages to newsgroups or inappropriate (off-topic) posting of messages to newgroups on Telerama's nntp-news server or any other nntp-news server is also prohibited. No other forms of network abuse or illegal activity will be tolerated. This may encompass, but is not limited to, illegal possession of copyrighted materials, exploitation of security holes or software "bugs", denial of service attacks, port scanning, or any form of compromising any account(s) that the user does not have specific permission to access. The sending of e-mail messages may be limited to a reasonable amount per day (less than 250 messages per basic account user per day).

Network abuse and/or "spamming" will result in immediate suspension and deletion of the account from which the abuse originated. No refunds for unused service will be granted in such cases, and the individual resposible for the offense may be fined up to $500.00 for administrative handling of the repercussions of the abuse incident.

There are no exceptions to this network abuse/spam policy.

Dial-up Capacity:

Telerama makes its best effort to ensure against busy signals, but from time to time, unexpected high usage may get ahead of our efforts to add new lines and digital modems. Any such occurrence is intended to be rare, and as soon as we have indication that any busy signals are occurring, we will take steps to increase our capacity to alleviate the situation. However, the delay between ordering additional telephone lines from the telephone company and having working telephone lines delivered and operational is usually measured in weeks. This may lead to delays in eliminating busy signals from our modem access lines.

Unlimited Browsing and E-mail Access:

A Telerama Personal Internet Service Account (either DSL or dialup) includes unlimited browsing and e-mail access, not a dedicated connection. That means that any of our customers who have dialup access included with their Telerama Services may maintain a dialup connection or use their DSL connection from their personal computer to Telerama as long as they are browsing the web, sending or receiving e-mail, or actively utilizing our online services. Telerama prohibits customers from making multiple simultaneous dialup connections with the same login ID, running 24-hour servers via dialup or office networks via dialup or DSL, or using any client side software to maintain a connection to our dialup ports using a Personal Internet account except by express permission and with a dedicated connection configured by Telerama.

If Telerama finds that you are violating this policy, you will be asked to upgrade your service to one of our dedicated services that is appropriate to your application. If you opt not to upgrade your service and do not comply with this policy, your account will be terminated.

Local Access Numbers:

It is the subscriber's responsibility to verify with the telephone company that the access number that he or she has chosen will be a local, toll free call. We have done our best to try to compile accurate information regarding the exchanges that should be local calls to our access numbers. Only the telephone company can verify whether or not a call is going to be a toll call. Telerama will NOT be held responsible for any toll charges from any telephone company that are as a result of dialing into any of our access numbers.

Upgrades and Service Changes:

Services provided by Telerama are expected to change from time to time as technology changes and systems are upgraded. Telerama reserves the right to change any service offered or the features of any service offered or its network without notice, including changes to access and use procedures, any system hardware or software, or any programs or services on our Unix shell servers. No discounts or account credits will be applied to any accounts following any change to our system, services, or network.

Disclaimer:

Telerama makes no warranties of any kind, either expressed or implied, for the service it is providing. Telerama will not be responsible for damages suffered through the loss of data resulting from delays, misdeliveries, nondeliveries or service interruptions caused either by Telerama or our subscriber's errors or inefficiencies. Telerama does not control or otherwise bear responsibility for decisions made by the InterNIC (Network Solutions), or control, review, or edit the content of the information passing through Telerama's Network.

Telerama Rule Book:

1. Telerama's Internet services are intended to be used for the purposes of education, research, recreation or economic development.
2. A basic Telerama account (also known as a Personal Internet or Personal DSL account) is intended to be used for non-commercial purposes and by one person only.
3. Keep your password a secret. Telerama employees may ask for your password under special circumstances, but never give your password to anyone else.
4. If you come across a 'bug' in our system, you are required to report it to Telerama immediately. If you exploit an error in our network configuration or accounting system either to gain unauthorized access to our system or to receive free or discounted services, you are committing a crime. Your account will be closed immediately and legal action might be taken against you.
5. Telerama operates under the laws of the City of Pittsburgh, the Commonwealth of Pennsylvania, and the United States of America. Any actions made with the use of our services that violate those laws will result in the immediate cancellation of your Telerama account.
6. Above all else, please be polite and respectful to all Telerama customers, Telerama employees, and to fellow Internet travelers in general. Telerama reserves the right to cancel your account if we feel that you are acting in an abusive or reckless manner towards others while you are connected to the Internet through our service.
7. By Using Telerama's Network Services, you acknowledge your acceptance of these Terms and Conditions.

Telerama ADSL Terms of Service v1.0.
Last Updated: Thu Jun 6 11:52:53 EDT 2002.

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