Email recovered, Wednesday, April 23 2008

Impact: High

Systems Affected: Email, webmail, POP, IMAP, SMTP

Status: Complete as of

The dedicated file server that handles storage for Email failed with a flaky power supply. This was likely due to the room the file server was in overheating. We replaced the power supply and moved the file server into cooler environs.

After that, connectivity went down. This resulted in a multi-day outage (from the 16th). It's almost certain that any email sent to a Telerama address between the 16th and the 20th was returned to sender after a 3-day delay. Email for the past 3 days should be coming in now.

Email Server, Wednesday, April 16 2008

Impact: High

Systems Affected: Email

Status: In Progress as of 16 Apr '08 5:00 PM

The email server is still down and we are working on fixing it as fast as we can. Sorry for the inconvenience.

Mail Server, Monday, April 14 2008

Impact: High

Systems Affected: Email

Status: Complete as of 14 Apr '08 12:15 PM

Our mail server was temporarily down this morning. The system should be back up now, but it still may take some time for all the messages to go through. We are sorry for any inconvenience that this may have caused.

Email server issues, Monday, April 14 2008

Impact: High

Systems Affected: Email

Status: In Progress as of

The main email server is currently unreachable; we are working on this problem now.

Telephone halfway there, Friday, April 4 2008

Impact: Medium

Systems Affected:

Status: In Progress as of

We are still experiencing rings without pickup on the 682-0171 voice line. We are told this may not be corrected until Monday.

Telephone Outage, Friday, April 4 2008

Impact: High

Systems Affected: Telephone support

Status: In Progress as of

The telephone line as specified on the web site is currently ringing as disconnected. We're looking into this now.

Mail server fixed, Monday, March 31 2008

Impact: High

Systems Affected: webmail, imap

Status: Complete as of

A full partition on the mail server's dedicated fileserver was causing IMAP locking to fail. This problem should now be fixed. If you are still encountering problems with getting mail, please choose the Live Support option from the Support web menu and let us know.

Mail server troubles, Monday, March 31 2008

Impact: High

Systems Affected: webmail, IMAP

Status: In Progress as of

We are having difficulty with webmail and IMAP access to the mail server. The email is there, it's just not being served for some people. Looking into this now.

DNS Servers, Thursday, March 27 2008

Impact: High

Systems Affected: DNS Servers

Status: Complete as of 27 Mar '08 11:00 AM

Out DNS servers were down from 6am until about 10:45 am today. They should be back up and running now. We are sorry for any inconvenience that this may have caused.

Dialup now working, Friday, March 14 2008

Impact: High

Systems Affected: Dialup

Status: Complete as of

The dialup system should now be up and operational. Please click on the support chat and let us know if it is not operational.

ABOUT OUR WEEKLY MAINTENANCE WINDOW

Our weekly maintenance window (WMW) has been changed from Fridays, from 2am to 6am to Saturdays, from 2am to 6am. By analyzing usage statistics and bandwidth consumption, we have determined these hours to be the least likely hours for customers to be on line.

We will use this period to do upgrades and repairs to our network that uotherwise would be disruptive to service. Please check the current Network Status Report for details of actions during the WMW.

We may need to repair/upgrade/replace hardware or software at times outside of the WMW. We understand the inconvenience to you, our customer, should we need to do extensive, unplanned maintenance. We will therefore only disrupt service for maintenance if we determine the situation to be an emergency. We will always note emergency maintenance on our Network Status Report.

If you have questions about reports on the Network Status Report, please contact our Support Team. We are available from 8am to 8pm on weekdays and 10am to 5pm on weekends.

Phone: 1.412.682.0171
Email: support@telerama.com
Chat: http://www.telerama.com/support/livesupport/